Introduction
Mesa Quartz Ltd ("we", "our", "us") is committed to protecting the privacy of visitors to our website and customers who purchase our products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website mesa-quartz.lol and our services.
By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you use our website.
Information You Provide
- Name and contact details when you submit enquiry forms
- Email address when you request information about our products
- Delivery address when you place an order
- Payment information processed through secure third-party providers
- Any additional information you choose to share in messages to us
Automatically Collected Information
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders
- To respond to your enquiries and provide customer support
- To improve our website and services
- To send you information about products you have expressed interest in
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Legal Basis for Processing
Under UK data protection law, we process your personal data on the following legal bases:
- Contract: To fulfil orders and provide services you have requested
- Consent: When you have given explicit permission for specific uses
- Legitimate interests: To improve our services and communicate with customers
- Legal obligation: To comply with applicable laws and regulations
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for seven years in accordance with UK tax law. Enquiry form submissions are retained for two years unless you request earlier deletion.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Mesa Quartz Ltd
47 Harbour Lane
Bristol BS1 4TR
United Kingdom
Email: [email protected]